Questionnaire | Nihon Denkei Viet Nam Co.,Ltd.
 Questionnaire

Questionnaire

Questionnaire

Questionnaire


    Thank you very much indeed for your patronage to us as always.
    Would you please kindly spare your time to respond to the questionnaire below regarding your assessment on our company’s staff (reception/back office, service engineers, sales persons) in order for us to serve you better. We highly appreciate your cooperation in advance.

    * required

    ●Please assess Denkei’s staff about the following matters

    Q1. How do you find Denkei staff(reception/back office, service engineer)?

    1. Denkei staff has attended my phone call/visit within reasonable time frame. *

    ExcellentGoodSo-soNot so goodPoor

    2. Denkei staff responded to my query/request, knowing the background even though she/he is not directly in charge of that matter, with no need to explain the same thing once again. *

    ExcellentGoodSo-soNot so goodPoor

    3. Denkei staff responded to my query/request in reasonably prompt and adequate manner *

    ExcellentGoodSo-soNot so goodPoor

    Q2. How do you find Denkei sales person?

    4. Denkei sales person attended my phone call/e-mail promptly. *

    ExcellentGoodSo-soNot so goodPoor

    5. Denkei sales person explained me sufficiently about features of product I wanted/needed. *

    ExcellentGoodSo-soNot so goodPoor

    6. Denkei sales person was knowledgeable not only on product I wanted/needed but also on product of other manufacturers. *

    ExcellentGoodSo-soNot so goodPoor

    7. Denkei sales person provided me with explanation/advise which met with my interest/concern. *

    ExcellentGoodSo-soNot so goodPoor

    8. Denkei sales person sufficiently explained on after-sales service/technical support after purchase of equipment. *

    ExcellentGoodSo-soNot so goodPoor

    Q3. How do you find Denkei sales person/service engineer after having placed a purchase order?

    9. Denkei staff-controlled lead time/delivery of product I ordered adequately, by giving me estimated delivery date. *

    ExcellentGoodSo-soNot so goodPoor

    10. Denkei staff explained in detail about transport/installation of equipment prior to delivery. *

    ExcellentGoodSo-soNot so goodPoor

    11. Denkei staff, if needed, explained adequately on how to operate/do maintenance of the equipment. *

    ExcellentGoodSo-soNot so goodPoor

    12. Denkei staff took care of equipment after delivery, by asking if the equipment was working in a good shape. *

    ExcellentGoodSo-soNot so goodPoor

    13. Denkei staff, when technical issue occurred, grasped the situation & took appropriate action swiftly. *

    ExcellentGoodSo-soNot so goodPoor

    14. Denkei staff took prompt action when repair was required. *

    ExcellentGoodSo-soNot so goodPoor

    Q4. Please assess Denkei as a whole

    15. Denkei responded to my expectation nicely overall, including abundant line of product. *

    Excellent/Surely doGood/Probably doSo-so/Not sureNot so good/won't doPoor/Never do

    16. I would like to increase dealing with Denkei henceforth. *

    Excellent/Surely doGood/Probably doSo-so/Not sureNot so good/won't doPoor/Never do

    17. Denkei is reliable company. *

    Excellent/Surely doGood/Probably doSo-so/Not sureNot so good/won't doPoor/Never do

    18. I would like to introduce Denkei to my colleagues / acquaintances. *

    Excellent/Surely doGood/Probably doSo-so/Not sureNot so good/won't doPoor/Never do


    Others
    ●Having dealt with Denkei, please let us know your findings i.e. pros & cons, good points, points to improve. Also, please inform us of any product you would like us to propose. Else, any comments on Denkei will be most welcome.

    Signature of respondent

    Your name (Mr./Ms.) *

    Company name / Department and/or Section *

    By clicking "Confirm" button, you are providing Denkei with your personal data.
    Please permit us that we might share this precious information with our authorized partners
    such as overseas subsidiaries and/or distributors.
    For more information on how we handle your personal data,
    and the choices you have, please review Denkei's Privacy Statement at http://www.n-denkei.co.jp/en/company/policy/

    Researched by Shared Research Inc.
    about Nihon Denkei Co., Ltd.