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 Questionnaire

Questionnaire

Questionnaire

Questionnaire

Thank you very much indeed for your patronage to us as always.
Would you please kindly spare your time to respond to the questionnaire below regarding your assessment on our company’s staff (reception/back office, service engineers, sales persons) in order for us to serve you better. We highly appreciate your cooperation in advance.

* required

●Please assess Denkei’s staff about the following matters

Q1. How do you find Denkei staff(reception/back office, service engineer)?

1. Denkei staff has attended my phone call/visit within reasonable time frame. *

 Excellent Good So-so Not so good Poor

2. Denkei staff responded to my query/request, knowing the background even though she/he is not directly in charge of that matter, with no need to explain the same thing once again. *

 Excellent Good So-so Not so good Poor

3. Denkei staff responded to my query/request in reasonably prompt and adequate manner *

 Excellent Good So-so Not so good Poor

Q2. How do you find Denkei sales person?

4. Denkei sales person attended my phone call/e-mail promptly. *

 Excellent Good So-so Not so good Poor

5. Denkei sales person explained me sufficiently about features of product I wanted/needed. *

 Excellent Good So-so Not so good Poor

6. Denkei sales person was knowledgeable not only on product I wanted/needed but also on product of other manufacturers. *

 Excellent Good So-so Not so good Poor

7. Denkei sales person provided me with explanation/advise which met with my interest/concern. *

 Excellent Good So-so Not so good Poor

8. Denkei sales person sufficiently explained on after-sales service/technical support after purchase of equipment. *

 Excellent Good So-so Not so good Poor

Q3. How do you find Denkei sales person/service engineer after having placed a purchase order?

9. Denkei staff-controlled lead time/delivery of product I ordered adequately, by giving me estimated delivery date. *

 Excellent Good So-so Not so good Poor

10. Denkei staff explained in detail about transport/installation of equipment prior to delivery. *

 Excellent Good So-so Not so good Poor

11. Denkei staff, if needed, explained adequately on how to operate/do maintenance of the equipment. *

 Excellent Good So-so Not so good Poor

12. Denkei staff took care of equipment after delivery, by asking if the equipment was working in a good shape. *

 Excellent Good So-so Not so good Poor

13. Denkei staff, when technical issue occurred, grasped the situation & took appropriate action swiftly. *

 Excellent Good So-so Not so good Poor

14. Denkei staff took prompt action when repair was required. *

 Excellent Good So-so Not so good Poor

Q4. Please assess Denkei as a whole

15. Denkei responded to my expectation nicely overall, including abundant line of product. *

 Excellent/Surely do Good/Probably do So-so/Not sure Not so good/won't do Poor/Never do

16. I would like to increase dealing with Denkei henceforth. *

 Excellent/Surely do Good/Probably do So-so/Not sure Not so good/won't do Poor/Never do

17. Denkei is reliable company. *

 Excellent/Surely do Good/Probably do So-so/Not sure Not so good/won't do Poor/Never do

18. I would like to introduce Denkei to my colleagues / acquaintances. *

 Excellent/Surely do Good/Probably do So-so/Not sure Not so good/won't do Poor/Never do

Others
●Having dealt with Denkei, please let us know your findings i.e. pros & cons, good points, points to improve. Also, please inform us of any product you would like us to propose. Else, any comments on Denkei will be most welcome.

Signature of respondent

Your name (Mr./Ms.) *

Company name / Department and/or Section *

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such as overseas subsidiaries and/or distributors.
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and the choices you have, please review Denkei's Privacy Statement at http://www.n-denkei.co.jp/en/company/policy/