{"id":152,"date":"2019-07-30T14:29:35","date_gmt":"2019-07-30T05:29:35","guid":{"rendered":"https:\/\/www.n-denkei.com\/singapore\/?page_id=152"},"modified":"2020-05-18T12:44:17","modified_gmt":"2020-05-18T04:44:17","slug":"questionnaire","status":"publish","type":"page","link":"https:\/\/www.n-denkei.com\/singapore\/questionnaire\/","title":{"rendered":"Questionnaire"},"content":{"rendered":"
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    \nThank you very much indeed for your patronage to us as always.
    \nWould you please kindly spare your time to respond to the questionnaire below regarding your assessment on our company\u2019s staff (reception\/back office, service engineers, sales persons) in order for us to serve you better. We highly appreciate your cooperation in advance.\n<\/p>\n

    * required\n<\/p>\n

    \u25cfPlease assess Denkei\u2019s staff about the following matters\n<\/h2>\n

    Q\uff11. How do you find Denkei staff\uff08reception\/back office, service engineer\uff09?\n<\/h3>\n

    1. Denkei staff has attended my phone call\/visit within reasonable time frame. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    2. Denkei staff responded to my query\/request, knowing the background even though she\/he is not directly in charge of that matter, with no need to explain the same thing once again. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    3. Denkei staff responded to my query\/request in reasonably prompt and adequate manner *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    Q\uff12. How do you find Denkei sales person?\n<\/h3>\n

    4. Denkei sales person attended my phone call\/e-mail promptly. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    5. Denkei sales person explained me sufficiently about features of product I wanted\/needed. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    6. Denkei sales person was knowledgeable not only on product I wanted\/needed but also on product of other manufacturers. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    7. Denkei sales person provided me with explanation\/advise which met with my interest\/concern. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    8. Denkei sales person sufficiently explained on after-sales service\/technical support after purchase of equipment. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    Q\uff13. How do you find Denkei sales person\/service engineer after having placed a purchase order?\n<\/h3>\n

    9. Denkei staff-controlled lead time\/delivery of product I ordered adequately, by giving me estimated delivery date. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    10. Denkei staff explained in detail about transport\/installation of equipment prior to delivery. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    11. Denkei staff, if needed, explained adequately on how to operate\/do maintenance of the equipment. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    12. Denkei staff took care of equipment after delivery, by asking if the equipment was working in a good shape. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    13. Denkei staff, when technical issue occurred, grasped the situation & took appropriate action swiftly. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    14. Denkei staff took prompt action when repair was required. *<\/span>\n<\/p>\n

    Excellent<\/span><\/span>Good<\/span><\/span>So-so<\/span><\/span>Not so good<\/span><\/span>Poor<\/span><\/span><\/span><\/span>\n<\/p>\n

    Q\uff14. Please assess Denkei as a whole\n<\/h3>\n

    15. Denkei responded to my expectation nicely overall, including abundant line of product. *<\/span>\n<\/p>\n

    Excellent\/Surely do<\/span><\/span>Good\/Probably do<\/span><\/span>So-so\/Not sure<\/span><\/span>Not so good\/won't do<\/span><\/span>Poor\/Never do<\/span><\/span><\/span><\/span>\n<\/p>\n

    16. I would like to increase dealing with Denkei henceforth. *<\/span>\n<\/p>\n

    Excellent\/Surely do<\/span><\/span>Good\/Probably do<\/span><\/span>So-so\/Not sure<\/span><\/span>Not so good\/won't do<\/span><\/span>Poor\/Never do<\/span><\/span><\/span><\/span>\n<\/p>\n

    17. Denkei is reliable company. *<\/span>\n<\/p>\n

    Excellent\/Surely do<\/span><\/span>Good\/Probably do<\/span><\/span>So-so\/Not sure<\/span><\/span>Not so good\/won't do<\/span><\/span>Poor\/Never do<\/span><\/span><\/span><\/span>\n<\/p>\n

    18. I would like to introduce Denkei to my colleagues \/ acquaintances. *<\/span>\n<\/p>\n

    Excellent\/Surely do<\/span><\/span>Good\/Probably do<\/span><\/span>So-so\/Not sure<\/span><\/span>Not so good\/won't do<\/span><\/span>Poor\/Never do<\/span><\/span><\/span><\/span>\n<\/p>\n


    \nOthers
    \n\u25cfHaving dealt with Denkei, please let us know your findings i.e. pros & cons, good points, points to improve. Also, please inform us of any product you would like us to propose. Else, any comments on Denkei will be most welcome.\n<\/h2>\n